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Terms and conditions

Buying and ordering

Online shopping does not require registration.
E-commerce products are available from stock unless otherwise stated.
A product may be temporarily sold out and will be delivered as soon as a new batch arrives.

Products and prices

All prices are shown in the product presentations and are only valid in the online shop.
VAT is added to the prices and is shown on Cart and Checkout pages.
Postage is added to the prices unless otherwise stated. Postage is shown on checkout page after delivery address has been filled in.

Payment methods
Online banking payment (Finland Checkout.fi)

Netbank payment services are used to transmit payments through Checkout Finland Oy in co-operation with Finnish banks and credit institutions. For the user, the service functions in the same way as a conventional online payment.

  • Checkout Finland Oy
  • FO-nummer: 2196606-6
  • Varastokatu 3 A
  • 33100 Tampere
  • Finland
  • Telefon: +358 800 552 010
PayPal account / credit card payment

PayPal account or credit card payment is made via PayPal managed account and the payment is transferred to the merchant. Pakuso LLC acts as the marketer of the products and provides the products to the buyer, as well as carries out their statutory obligations with regard to trade.
Credit card (Visa, MasterCard, Discovery, American Express) transactions are made between the customer and PayPal.

  • PayPal (Europe) S.à r.l. et Cie, S.C.A. (Incorporated in Luxemburg)
Delivery

Finland Post (Posti). Letter, parcel post, as well as SmartPost package machine.
The contents of the package are not mentioned on the package. Pakuso LLC is named as the sender.
We deliver our products worldwide.

Letter

All orders that can be packed in a cardboard the size of a letter are sent to the customer as letters.

Parcel post

The customer can fetch the packet from post office.

Delivery time

Normal delivery time is 2-4 working days. At peak times (e.g. May Day, Midsummer and Christmas) the transmission may last longer. An exception may also be caused by the occurrence of a number of days off around a weekend.

Delivery costs

Postage in Finland is 8 euros. Orders over 50 euros in Finland are postage free. Postage outside Finland is shown on order page.

Returning orders and customer protection
Returning orders

The customer has a 14 days right, beginning from the delivery day, to return the ordered products.
The returned products must be unopened and flawless.
If you want to cancel or return your order, first contact the company with email to pakuso@pakuso.com.
The customer is responsible to pay return costs except in case of collecting errors.
Also, when money is returned, delivery costs are not returned.
If the customer wants to cancel the order and it has already been delivered the customer is responsible to pay delivery costs.

Resolving disagreement

If the customer and the company are unable to resolve their disagreement, the customer should first contact Consumer Advisory Services and thereafter The Consumer Disputes Board.